As a company of scientists, we understand how important it is to work with products that are specific and consistent from lot-to-lot. We work hard to ensure that all our products are validated in multiple research applications and with samples derived from multiple species. We also pride ourselves on providing great customer service and technical support.
If a product fails to perform as specified on its datasheet, please contact us. We will investigate your experimental procedure and (if applicable) guide you through a few simple troubleshooting steps. If your issue is not resolved, we will offer you the choice between a full credit or a replacement.